Casino Classic Online Casino Privacy Policy
At Casino Classic Online Casino, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access our platform, create an account, or use any of our services. By using CasinoClassic, you acknowledge that you have read and understood how we handle your information. We encourage you to review this document carefully and contact us if you have any questions.
Who We Are
Casino Classic Online Casino is operated by Apollo Entertainment Limited (C45483), located at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. We are licensed by the Alcohol and Gaming Commission of Ontario (AGCO) as an Internet Gaming Operator, and we operate in agreement with iGaming Ontario (iGO). As part of the CasinoClassic brand under the Casino Rewards network, we are fully accountable for how your data is managed across our services.
Information We Collect
When you register and use our platform — whether through the Casino Classic app, our desktop software, or mobile casino — we may collect the following categories of personal information:
- Full name, date of birth, and government-issued identification details
- Contact information including email address, phone number, and home address
- Financial details such as payment method information, transaction history, and withdrawal records
- Login credentials including username and encrypted password used for your Casino Classic login
- Geolocation data to verify that you are physically located in Ontario, Canada
- Device and technical data including IP address, browser type, operating system, and session logs
- Gameplay data including gaming activity, bet history, session duration, and behavioral patterns on our platform
- Communications you send us via email at [email protected] or through our 24/7 live chat
How We Use Your Information
Here at CasinoClassic, we use the personal data we collect for several important purposes, all of which are necessary for the lawful and effective delivery of our services to players in Ontario, Canada:
- To verify your identity and confirm your eligibility to play, including age verification (19+) and Ontario residency confirmation
- To process deposits and withdrawals using your chosen payment methods, including Visa, Mastercard, Interac, and e-wallets
- To manage your Casino Classic login and account security
- To provide customer support in English and French, including handling complaints submitted to [email protected]
- To send you promotional communications about Casino Classic free spins, bonus offers, and Casino Classic rewards login updates — where you have opted in
- To comply with our obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (AML compliance)
- To conduct identity and credit verification through our partner ILABS Inc.
- To enforce responsible gambling measures, including self-exclusion via BetGuard and referrals to ConnexOntario (1-866-531-2600)
- To improve our platform using gameplay and behavioral data, which may include use in AI training and machine learning model development in accordance with our Terms and Conditions
Legal Basis for Processing
Our Casino Classic Online Casino operations in Ontario are governed by Ontario and Canadian law. We process your personal data on the following legal grounds:
- Contractual necessity — to fulfil the terms of your account agreement with us
- Legal obligation — to comply with AGCO regulations, iGaming Ontario requirements, and applicable anti-money laundering laws
- Legitimate interests — to maintain platform security, prevent fraud, and improve our services
- Consent — for marketing communications and certain data uses where your explicit agreement is required
Sharing Your Data
We do not sell your personal information. However, as part of our operations under the Casino Rewards network, we may share your data with trusted third parties in the following circumstances:
- With iGaming Ontario (iGO) and the AGCO as required by our licensing obligations
- With ILABS Inc. for identity verification purposes
- With payment processors handling your transactions in CAD (C$)
- With our technology and platform partners, including Microgaming and Games Global
- With legal or regulatory authorities where required by law
All third parties we engage with are required to handle your data securely and in accordance with applicable privacy legislation.
Cookies and Tracking Technologies
At Casino Classic Online Casino, we use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, manage your session, and analyze how our services are used. We also use geolocation tools to confirm that you are physically present in Ontario — the use of VPNs or virtual machines is strictly prohibited and may result in the voiding of winnings. You may manage your cookie preferences through your browser settings, though some features of our platform may not function correctly if cookies are disabled.
Data Retention
We retain your personal information for as long as your account remains active and for a period thereafter as required by law. Please note that accounts inactive for 60 days or more are considered dormant — any bonus funds are forfeited, though cash balances are returned upon request. After account closure, we retain certain records for regulatory and legal compliance purposes.
Your Rights
As a player using CasinoClassic Canada services, you have the following rights with respect to your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate data
- The right to request deletion of your data, subject to legal retention obligations
- The right to withdraw consent for marketing at any time
- The right to lodge a complaint with the relevant supervisory authority
To exercise any of these rights, please contact our support team at [email protected]. For formal complaints, you may write to [email protected] or escalate your matter to iGaming Ontario.
Data Security
We take the security of your personal data seriously. Our Casino Classic Online Casino platform uses industry-standard encryption and security protocols to protect your information against unauthorized access, disclosure, or misuse. We regularly review our security practices to ensure they remain effective and appropriate for the risks involved in operating a licensed online gaming environment in Ontario.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you through your registered account or via email. We encourage you to revisit this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information at Casino Classic Online Casino, please do not hesitate to get in touch with us:
- Email: [email protected]
- Complaints: [email protected]
- Address: Apollo Entertainment Limited, 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta
We are here to help 24/7, and our support team is available in both English and French to assist you with any privacy-related concerns.
Content updated: June 12, 2026